Frequently Asked Questions

This section contains answers to frequently asked questions about signing up for and using Business Central .

What email address can I use with Business Central ?

Business Central requires that you use a work, or school, email address to sign up. Business Central does not support email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com, and others.

If you try to sign up with a personal email address, you will get a message indicating to use a work or school email address. For more information, see Troubleshooting Self-Service Sign-Up.

If you want to deploy Business Central on-premises, then you can use other authentication methods. For more information, see Deployment of Dynamics 365 Business Central.

Do I have to buy Office 365?

No. But if you want to experience Business Central as fully integrated with Office 365, you can sign up for a 1-month free trial of Office 365 here.

If the account you sign up with is a non-Office 365 work account (such as joe@mysolution.com), and you have an Office 365 subscription, then you can associate your domain (mysolution.com) with the Office 365 subscription. For more information, see Get help with Office 365 domains.

If you do not have an Office 365 subscription, and you do not want to buy one, then, when you sign up, we provision a new Azure Active Directory tenant for you so that you have access to the Azure portal where you have access to advanced administration tools.

What is the integration with Office 365 about?

Business Central is fully integrated with Office 365 so that you can navigate freely between Office 365 apps and Business Central using the app launcher. In Business Central , you can open data in Excel, print reports using Word, and you can work with your Business Central data in Outlook, for example. For more information, see Using Business Central as your Business Inbox in Outlook.

Can I cancel my subscription?

Yes, but depending on how you signed up to Business Central , your data can be deleted or preserved. For more information, see Canceling Business Central .

Where do I go if I have questions?

If you have questions about Business Central that you can't find an answer for in this documentation, you can ask the Business Central community. For more information, see Dynamics 365 Business Central community.

From the community home page, you can also find links to our blogs where you can also find tips and tricks. For more information, see Dynamics 365 Business Central Blog and Dynamics 365 Business Central Support Blog.

Finally, you can contact your Business Central reselling partner. For more information, see the How do I get technical support? section.

Is it possible to extend my 30-day “New Company” trial period?

Yes. If you want to extend your trial, you should contact Microsoft in your country or region. To find the right phone number, see the list in CustomerSource. The list refers to phone numbers for Dynamics CRM Online, but the same numbers apply to all Dynamics 365 apps.

Note

It may take up to 2 business days to complete the trial extension process.

Our administrator has moved me to another plan to give me another role, but I still see the same Role Center in Business Central ?

This is a bit complicated, but it looks like your administrator didn't change your Role Center and assign user groups that match the new license. Essentially, your access to Business Central is determined by the type of plan (license) that you have - this sets permissions and your default Role Center page. You can change your Role Center manually in My Settings, but if you are moved to another plan, such as moving you from the Business plan to the Team Members plan, you might see the old Home because your permissions were not changed.

Why can't I find that capability in my Business Central ?

Did you read about a new capability in the release notes or on our blog recently? In that case, your Business Central might not have been upgraded to the latest version yet. If the capability is published as an extension in AppSource, then there is a delay between the extension being announced and its availability in AppSource.

Can I get training in Business Central ?

Yes, you can. But currently, you have to ask your reselling partner. If you don't know who that is, find a Business Central partner on the I'm looking for a solution provider page.

If you have access to Microsoft CustomerSource, you can get access to the Imagine Academy site with eLearning material. For more information on how to get access, see the Microsoft Dynamics 365 training page.

Is Business Central available in my country?

Business Central is available in a limited number of markets, but new countries are added through Microsoft-led localization or through partner-led localization on a quarterly basis. For more information, see Countries and Translations Supported.

How do I get technical support for Business Central ?

Business Central is sold through partners, and you should contact your reselling partner to get help with technical problems. If your Business Central partner then cannot resolve the problem, they will raise a support ticket with Microsoft.

If you have signed up for a trial and have not yet purchased Business Central , you do not have a reselling partner, and you cannot contact the Microsoft support team.

You can find a Business Central partner on the I'm looking for a solution provider page.

Why does Help describe functionality that I cannot access?

If your Experience setting on the Company Information page is set to Essential, then UI elements for the Manufacturing and Service Management features are not visible to you because they require the Premium experience. A text note is inserted in high-level help topics for these feature areas. For more information, see Changing Which Features are Displayed.